Category: our team

Sona is the Senior Customer Service Associate here at ihateironing. Standing out from the crowd with her striking blue hair, she can often be found in the morning with her arms laden with breakfast treats for the team. Alongside Helen she is the first port of call for ensuring our customers are always met with a professional, personable and friendly customer care that really stands out from the rest. Time with ihateironing: Two and a half years Star sign: Sagittarius Hair colour: Blue Favourite band:…Continue Reading “Get to know the team – Interview with Sona” →

Soho Dry Cleaning Mike is the master of our Soho dry cleaning centre and has been with ihateironing since 2014. What makes Mike one of the most experienced dry cleaners in London? We stole ten minutes from his day so he could tell all! Embed from Getty Images Childhood nickname: Gudu Best present ever received: A watch Favourite snack: Popcorn Can often be found saying: ‘Thank you’ What’s brought you to where you are now? I moved to London around 14 years ago and the first job…Continue Reading “Soho Dry Cleaning: Meet The Masters” →

We held our inaugural Great ihateironing  Office Bake Off recently and we had so much fun, we’re going to make it a yearly event. Inspired by BBC One’s baking competition show, the Great British Bake Off, our version had all the same elements as the television show: talent, personality and of course drama. If you’re inspired to host your own office bake off, or simply want to impress the office versions of judges Paul and Mary (there’s one in every office), we thought we’d give you the scoop–and sprinkle!–of our…Continue Reading “5 Ideas To Win Your Office Bake Off” →

At the core of ihateironing’s values is our commitment to customer care. Our Head of Customer Service, Helen, explains why we have built the customer service philosophy we operate with. In short, we handle with care. “Our focus on customer service comes from the ihateironing values of integrity, quality and service that Matt originally created. Not only do we care about customers’ clothes, but we also care about them as well.” — Helen Blockley, Head of Customer Service What does customer service mean to you? In…Continue Reading “Handle with Care: 5 Minutes with Our Head of Customer Service” →

We’ve recently volunteered our services to the Hackney Winter Night Shelter to offer clean bedding and linen to the homeless. The Night Shelter will run on Monday nights from 7th November to 19th December throughout churches in Hackney. Our Islington, Central and East London partners have agreed to help us provide laundry services to benefit the guests in need of a warm bed in the winter. A heartfelt thank you to all our customers who have participated in our initiative and generously donated used clothing…Continue Reading “Hackney Winter Night Shelter” →

Just in time for the new year, we have redesigned our ihateironing blog from the ground up. We’re bringing you a new look, new material–and most importantly, a new purpose. With the stresses and pressures of daily life, your life should be made easier. And we’re here to help. Here’s a rundown of what’s new and what to look forward to in the weeks & months ahead: NEW FORMAT: to optimise readability and give you the information you need in a visually appealing and user-friendly…Continue Reading “Redesigning Our Blog” →

ihateironing’s newest team member, marketing intern Alyssa Jaffer, shares her insight on all things ihateironing. When I picture my dream job, its perks would include the following: a cosy workspace with all the office supplies I could imagine games in the office with food as prizes warm colleagues that greet me at the door, write birthday cards and make tea fairy lights around my desktop days that zoom by a gym membership chocolate. Lots of chocolate. Great dream job, right? Here’s the kicker–it’s real. And I’m living it,…Continue Reading “Why I Love ihateironing” →