Last month, ihateironing were proud and honoured to be invited to attend the Federation of Small Business Awards held in London’s prestigious Marylebone. We’d made the final in the category of Digital Business of the Year for the London region. The awards showcase the best small businesses from the length and breadth of the UK, offering national recognition for those who have made the biggest impression over the last 12 months. In what was an extremely well organised and entertaining event, ihateironing emerged on…Continue Reading “ihateironing Take Home Accolade for London Region at FSB Awards”

Sona is the Senior Customer Service Associate here at ihateironing. Standing out from the crowd with her striking blue hair, she can often be found in the morning with her arms laden with breakfast treats for the team. Alongside Helen she is the first port of call for ensuring our customers are always met with a professional, personable and friendly customer care that really stands out from the rest. Time with ihateironing: Two and a half years Star sign: Sagittarius Hair colour: Blue Favourite band:…Continue Reading “Get to know the team – Interview with Sona”

  If you haven’t already guessed from the title, today’s post is all about comparing my experience of working in a law firm to that of working in a start up business. So who am I? I am a law graduate from the class of 2017, who has taken time out to gain some commercial experience before heading back to university to do my masters. I feel it is important to note however that this plan is still subject to change. – So why commercial…Continue Reading “Law firm vs Startup – By Rachel Sanguinetti”

New ihateironing delivery van

You have to start with the customer experience and work backwards to the technology. –  Steve Jobs At ihateironing, our aim is to provide the best dry cleaning and laundry delivery on earth. The more time I spend in the company, the more I realise that this is not as simple as it sounds. If the goal was to make ihateironing into the biggest on demand laundry service in the world this would be infinitely more achievable. The fly in the ointment is that it wouldn’t…Continue Reading “Why We’re Not Resting On Our Laurels”

ihateironing: Mike, one of our master cleaners

Soho Dry Cleaning Mike is the master of our Soho dry cleaning centre and has been with ihateironing since 2014. What makes Mike one of the most experienced dry cleaners in London? We stole ten minutes from his day so he could tell all! Embed from Getty Images Childhood nickname: Gudu Best present ever received: A watch Favourite snack: Popcorn Can often be found saying: ‘Thank you’ What’s brought you to where you are now? I moved to London around 14 years ago and the first job…Continue Reading “Soho Dry Cleaning: Meet The Masters”

ihateironing team photo

We held our inaugural Great ihateironing  Office Bake Off recently and we had so much fun, we’re going to make it a yearly event. Inspired by BBC One’s baking competition show, the Great British Bake Off, our version had all the same elements as the television show: talent, personality and of course drama. If you’re inspired to host your own office bake off, or simply want to impress the office versions of judges Paul and Mary (there’s one in every office), we thought we’d give you the scoop–and sprinkle!–of our…Continue Reading “5 Ideas To Win Your Office Bake Off”

ihateironing: How To Move From Corporate To A Startup Job

From Dry Shampoo To Dry Cleaning “Love what you do, put your heart into it and you will be rewarded.” – Aaron Morse (Kiehl’s 2nd Generation, Family Founder) If you are in your late twenties or thirties there is a good chance that you have been working in the corporate world for some time and you have an itch that you’ve been meaning to scratch. You’ve built up a solid career, made great connections and are beginning to rise the corporate ladder, but something isn’t…Continue Reading “How To Move From Corporate To A Startup Job”

Helen, Head of Customer Service, ihateironing.com

At the core of ihateironing’s values is our commitment to customer care. Our Head of Customer Service, Helen, explains why we have built the customer service philosophy we operate with. In short, we handle with care. “Our focus on customer service comes from the ihateironing values of integrity, quality and service that Matt originally created. Not only do we care about customers’ clothes, but we also care about them as well.” — Helen Blockley, Head of Customer Service What does customer service mean to you? In…Continue Reading “Handle with Care: 5 Minutes with Our Head of Customer Service”

hackney winter night shelter

We’ve recently volunteered our services to the Hackney Winter Night Shelter to offer clean bedding and linen to the homeless. The Night Shelter will run on Monday nights from 7th November to 19th December throughout churches in Hackney. Our Islington, Central and East London partners have agreed to help us provide laundry services to benefit the guests in need of a warm bed in the winter. A heartfelt thank you to all our customers who have participated in our initiative and generously donated used clothing…Continue Reading “Hackney Winter Night Shelter”

ihateironing blog makeover

Just in time for the new year, we have redesigned our ihateironing blog from the ground up. We’re bringing you a new look, new material–and most importantly, a new purpose. With the stresses and pressures of daily life, your life should be made easier. And we’re here to help. Here’s a rundown of what’s new and what to look forward to in the weeks & months ahead: NEW FORMAT: to optimise readability and give you the information you need in a visually appealing and user-friendly…Continue Reading “Redesigning Our Blog”

david bowie

ihateironing’s newest team member, marketing intern Alyssa Jaffer, shares her insight on all things ihateironing. When I picture my dream job, its perks would include the following: a cosy workspace with all the office supplies I could imagine games in the office with food as prizes warm colleagues that greet me at the door, write birthday cards and make tea fairy lights around my desktop days that zoom by a gym membership chocolate. Lots of chocolate. Great dream job, right? Here’s the kicker–it’s real. And I’m living it,…Continue Reading “Why I Love ihateironing”

ihateironing blog makeover

The Founder & CEO of ihateironing, Matt Connelly explains his unique business perspective Consistently people comment on how friendly and attentive the drivers and customer service staff are, how great the clothes look and smell, and give little stories of team members going above and beyond. I thought it might be interesting to give a little back story into why our service is the way it is. My original idea for ihateironing was to create a dry cleaning and shirt service, with an added layer…Continue Reading “The Early Days”