Meet Our Customer Care Team

Meet Our Customer Care Team

Being on hand to answer your queries is one of our top priorities, and we have always been determined to build a team of amazing individuals who genuinely care about each and every customer.

Over the past months, we’ve been working hard to improve our response time while adding valuable support to our team.

We’ve expanded our team to 13 members – and growing!

I’m excited to introduce our entire Customer Care Team and the lovely individuals who are on hand to support and assist you every step of the way.


Agata

MANTRA: Do not do to others what you don’t want to be done to you.

PASSIONS: Reading, learning new things, and reading again πŸ˜›

WHY IHATEIRONING: It looked very professional and there was an amazing environment in which to work from the start. 

AN ACCOMPLISHMENT YOU’RE PROUD OF: I’m proud of the fact that I’ve been learning a lot since I’ve been here and how this job can sharpen your personality. It’s great to be part of a growing team and to have the opportunity to help the new team members as a Senior Customer care associate. 

INTERESTING FACT: I have a punch bag in my flat. 


Callum

MANTRA: I am becoming the best version of myself. I am growing smarter, wiser, and more enlightened.

PASSIONS: Traveling.

WHY IHATEIRONING: I was recruited haha. I was excited to join a start-up full of potential and growth.

AN ACCOMPLISHMENT YOU’RE PROUD OF: I joined as an executive and am now a manager.

INTERESTING FACT: I lived in Japan for a year when I was 20.


Faith

MANTRA: When you are being 100% yourself, your life will flow effortlessly and love will sparkle in your eyes.

PASSIONS: I am passionate about helping people and putting a smile on someone’s face.

WHY IHATEIRONING: I chose ihateironing because I want a working environment where your opinion and effort matters and everyone sees you as family.

AN ACCOMPLISHMENT YOU’RE PROUD OF: Customer satisfaction.

INTERESTING FACT: I love to sing.


Filippo

MANTRA: Always go the extra mile.

PASSIONS: Snowboard, slackline, bouldering.

WHY IHATEIRONING: Because of the great opportunity to be part of an amazing team, great business idea and lots to learn and opportunities to grow.

AN ACCOMPLISHMENT YOU’RE PROUD OF: Became more organised in tackling customer’s issues.

INTERESTING FACT: I can walk on my hands, I can say the ancient Greek alphabet πŸ™‚


Helen

MANTRA: Do you want a cup of tea?

PASSIONS: My lovely friends.

WHY IHATEIRONING: Because I believed in the concept and I knew I worked well with Matt, having worked closely together previously.

AN ACCOMPLISHMENT YOU’RE PROUD OF: Growing the amazing Customer Care Team to 13 people and growing.

INTERESTING FACT: I always wanted to be an archaeologist when I was younger.


Jonny

MANTRA: Treat others how you expect to be treated yourself.

PASSIONS: Bees.

WHY IHATEIRONING: ihateironing chose me πŸ™‚

AN ACCOMPLISHMENT YOU’RE PROUD OF: Learning how to deal with a wide range of people and personalities, and learning lots of new skills


Malin

MANTRA: Say thank you everyday can get you anywhere.

PASSIONS: Passionate about kindness, wellness adventures, nutrition and my daughter.

WHY IHATEIRONING: Incredibly clever business model plus inclusive and caring team mentality.

AN ACCOMPLISHMENT YOU’RE PROUD OF: Regularly learning how to expand boundaries and confidence when working on providing best outcomes for customers and IHI. I was lucky to travel with the role, both to New York and Brisbane πŸ™

INTERESTING FACT: I have a diploma in herbal medicine.


Mia

MANTRA: ‘Live and let live’.

PASSIONS: Enjoyment! I always have my eye out for my next travel plans, new food places to try or the next music festival – I’m always down for new experiences.

WHY IHATEIRONING: I loved the concept – laundry can be such a chore sometimes! This company really makes stuff easier for a lot of people and I like that.

AN ACCOMPLISHMENT YOU’RE PROUD OF: Since joining I’ve been working a fair bit on Customer Reviews and we’re starting to see some great feedback on Trustpilot – I’m proud that this is making a positive impact.

INTERESTING FACT: The fact that I’ve never broken a bone (or drank a coffee)!


Oliver

MANTRA: It’s always better to be safe than sorry.

PASSIONS: Trying to be as economical as possible.

WHY IHATEIRONING: Great work/life balance, lovely incentives and it just felt right.

AN ACCOMPLISHMENT YOU’RE PROUD OF:Building relationships and getting on first name basis so quickly with a lot of our partners. I won a Virgin Experience by completing tasks for Customer Care Bingo!

INTERESTING FACT: I used to compete and win medals in martial arts competitions as a child and young teen.


Riki

MANTRA – You only get out of life what you put into it.

PASSIONS – Movies/TV shows and gaming.

WHY IHATEIRONING: I was initially drawn in by the website. After learning more about the role and meeting the team, I knew IHI was something I wanted to be a part of.

AN ACCOMPLISHMENT YOU’RE PROUD OF: My time at IHI is still in the early stages but passing my probation and becoming a permanent member of this wonderful team has certainly been a highlight for me.

INTERESTING FACT: I do not have a sense of smell!


Suzanne

MANTRA: Things can only get worse! – I know it sounds pessimistic, but it really just reminds me not to wait for things to get “better” to be thankful for what you have now and to live in the moment.

PASSIONS: I have to say dogs! I love all dogs and will happily talk about them all day, I have my own 1 year old Golden Retriever called Indiana.

WHY IHATEIRONING: I like to think that ihateironing chose me! I have always enjoyed helping people but I have always been searching for the right team and job that I can be proud of, I’ve found that with ihateironing

AN ACCOMPLISHMENT YOU’RE PROUD OF: Really I haven’t been here too long, but I am proud of being part of the team, helping out and feeling like I make a difference.

INTERESTING FACT: I don’t know if there is too much that is surprising about me, I am an open book!


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ihateironing is a network of professional dry cleaners providing the finest dry cleaning and laundry service with convenient collection and delivery at any times that suit you. We operate in LondonNew York, BrightonEdinburghOxford, and beyond.

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