Information we collect
On the basis of your consent, we collect and store information that you fill in using forms on our website. This information may include, but is not limited to, your name, email address, phone number, address, order details, feedback, and non-sensitive information concerning payments.
We may automatically collect general information about your visit including your IP address, browser type, and details about your operating system.
You have the right to request access to, rectification of, and erasure of the information we hold. We endeavour to respond within a month of your request.
How we use information
The information we gather is used to:
- Process orders
- Communicate with you
- Respond to feedback
- Keep the site safe and secure
We may disclose information, including personal information, to trusted third parties to help us provide the service and to authorities if we have a legal obligation to do so.
Access to your personal information
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Matthew Connelly, at email@example.com.
The cookies used by ihateironing and its partners are outlined in the below categories.
These cookies are required to use the site. They help keep you logged into the website, process orders, and protect web forms.
|sessionid||Used to remember information when you move from page to page||Two weeks|
|csrftoken||Used to protect web forms||One year|
The following third parties set cookies that help us track user engagement, improve our service and monitor system performance. The information collected is anonymous except where noted.
|Google Analytics||Tracks and reports website traffic. You can opt out of this service by using the Google Analytics Opt-out Browser Add-on.|
|Google AdWords||Tracks conversions of pay-per-click ads. You can control your Google Ad Settings on this dashbaord.|
|Sumome||Provides tools to track customer engagement. Your email address may be sent if you choose to sign up for our newsletter.|
|Hotjar||Provides real time analytics and tracks user engagement with the site. This tool helps us improve the site's design and make our service more accessible.|
|Optimizely||Allows ihateironing to experiment with small content changes called A/B tests to see if certain messages increase engagment and the utility of our service.|
|Zopim||Enables the customer service team to assist users as they browse the site|
ihateironing uses a specific cookie in order to facilitate the use of Google Analytics for gathering usage data about our site. If you choose to log into ihateironing, we may use your unique user ID in combination with Google Analytics to track and analyse your use of the site. We do this only to better understand how you use ihateironing, with a view to offering improvements for all users. Google Analytics cookies do not provide ihateironing with any personal information.
Behaviourally targeted advertising cookies
The cookies set by the below third parties help identify your interests and location in order to display more relevant, meaningful ads as you browse the internet. We do not send personal information to these third parties.
|Google Analytics Remarketing||Collects information about your visit to display relevant ads to you in the future. You can learn more about how Google uses this information on the Google advertising technology page.|
|Facebook Pixel||Tracks conversions of pay-per-click ads and helps display relevant ads to Facebook users. Visit the Digital Advertising Alliance Consumer Choice Page for more information about opting out of the collection of certain data.|
Payments are handled by Stripe, a third party company that provides secure payment processing. At no point are your sensitive credit card details stored on our systems.
Safety and Security
Security is very important to ihateironing and we take steps to protect your information from unauthorised access including the use of use of SSL encryption throughout the site and restricting access to information by a password and/or secure key.
Although we strive to to ensure the security of your presona, we cannot guarantee the protection of information from misuse, accidental disclosure, or unauthorised acts by others. Note that where you have chosen a password to protect your account, you are responsible for keeping it confidential. You should not share it with anyone else.
If you have any questions about this policy, please contact firstname.lastname@example.org.